ECi News

ECi to Host Best Practice Workshops for Copier Dealers

Industry experts will share best practices, standards and measurements for service organisations

Cambridge, England—07 September 2015  ECi Software Solutions Ltd ( today announced that it will host a series of free workshops exclusively for copier dealers or companies who are considering adopting a more service-centric business model.

As copier dealers transition to imaging experts and branch into IT services, it's fundamentally important that they ensure their core copier business is operating as efficiently as possible. In addition, access to timely, accurate information is key to making good business decisions in this rapidly evolving industry.

Paola White, VP Sales and Marketing for ECi, commented, “Managing profitable contracts is critical to a service-oriented business, but that is difficult or impossible with data spread across disparate systems or paper records. Being able to predict and plan profitability so the business can maintain margins without adding too much ’cushion’ to each deal is key and our workshops will demonstrate what is possible and how it can be achieved.”

Gary Lavin and Mike Kirkpatrick will discuss the important benchmarks that a well-run copier company can achieve, how to compare a company’s performance to ‘best of breed’ dealers and how to come up with a solid number for the cost of missed opportunities. They will also discuss the impact of social media and how tools like the Net Promoter Score℠ affect business.

Workshop dates and venues are as follows:

Places are limited and will be offered on a first-come, first-served basis and can be booked at the ECi e-automate® website

About ECi Software Solutions Ltd

ECi Software Solutions Limited is an affiliate of ECi Software Solutions, Inc. and has offices located in the UK and The Netherlands. ECi is proud to be the leading supplier of ERP and e-commerce systems in Europe, having computerised businesses in many industries including office supplies, food service, retail, building materials, hobby-sector and janitorial/sanitary supplies. For more information email:, to find out more about our products visit